Question 1

Is there a free trial?

Accepted Answer

Yes. Every plan comes with a 14-day free trial. No credit card required to start. If you decide not to subscribe, your data stays accessible for 30 days for export.

Question 2

What counts as an eligibility check?

Accepted Answer

Every real-time 270/271 request to a payer is one check. Failed or 'unknown payer' responses are not billed. We show live usage in your dashboard so there are no surprises.

Question 3

Do you sign BAAs?

Accepted Answer

Yes, for every paid plan. We sign the BAA before you transmit any PHI. Enterprise customers get the BAA included in the master contract; other tiers sign our standard BAA at activation.

Question 4

Can I switch tiers mid-cycle?

Accepted Answer

Any time. Upgrades prorate immediately. Downgrades take effect at the end of the current billing cycle.

Question 5

What's the difference between Scale and Enterprise?

Accepted Answer

Scale is for a single practice (possibly with multiple providers). Enterprise is for organizations managing multiple separate practices, typically RCM or billing companies, with per-practice isolation, white-label, and unified billing.

Question 6

Do you offer annual billing?

Accepted Answer

Yes. Annual billing saves ~10% on every tier. Toggle the switch above to see annual prices.

Question 7

What if I exceed my eligibility check allowance on Starter?

Accepted Answer

Overages are billed at 30¢ per check. Most Starter customers never hit the 100/month limit; if you're regularly going over, Growth's unlimited-at-25¢ is almost always cheaper.

Question 8

Can I integrate GetMax with my EHR?

Accepted Answer

The Developer API (Scale and Enterprise tiers) gives you read/write access to the data you manage in GetMax. We're actively working on deeper EHR integrations, contact sales for the current integration roadmap.

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